Fully aware of the importance of ensuring you have the best possible financial protection in respect of any safari, trek or other holiday services you book through us, Specialist Africa is a member of the Travel Trust Association (No. U7736). Being a member of this association provides you with 100% financial protection, irrespective of which country you book or travel from.
We also hold an Air Travel Organiser’s Licence (ATOL) issued by the Civil Aviation Authority (CAA) and any air holiday packages offered on our website are ATOL protected by the CAA. Our ATOL number is T10190. Please see below and refer to our booking conditions for more information.
TRAVEL TRUST ASSOCIATION (MEMBER NO. U7736)
The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers. The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection. This means that all monies paid to us for your holiday services are protected by the Travel Trust Association.
Payments to a Trust Account
All payments made to Specialist Africa are made payable to a specially designated trust account which is supervised by a qualified independent trustee. Money may only be released from the trust to pay for the services which you have booked.
The Travel Trust Association also provide further protection through a guarantee that if by any reason of fraud or dishonesty, your money is not in the Trust Account under this guarantee, TTA will guarantee the financial obligations of its Members to repay such sum to you up to a maximum for any one passenger of £11,000. When you make a booking you will be supplied with a guarantee certificate.
Financial Protection for International Customers
With making payment to our Trust Account plus the TTA guarantee, if you are a customer from the USA, Canada, Australia, New Zealand, Ireland, the Netherlands or anywhere else in the world, you will have exactly the same financial protection as customers booking in the UK.
AIR TRAVEL ORGANISER’S LICENCE (ATOL NO. T10190)
Specialist Africa Ltd is licensed by the Civil Aviation Authority (CAA) and holds ATOL No. T10190.
ATOL protects customers from losing their money or being stranded abroad. It does this by carrying out checks on all tour operators and travel organisers it licenses, and requires them to take part in a financial guarantee scheme managed by the Air Travel Trust (ATT) which provides the funds to protect customers should a firm fail.
Should a tour operator go out of business, the CAA will ensure customers do not lose the money they paid over. If abroad, the CAA will arrange for customers to finish their holiday and fly home.
The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) paid to the CAA. This charge is included in our advertised prices. International flights included in our holidays are supplied by flight consolidators and are protected by their ATOL licenses and bonds.
ATOL protection does not apply to all holiday and travel services on this website. Holidays that start and end in your destination country (and exclude international flights) are financially protected through our membership of TTA (see above). If you are unsure please ask us to confirm what protection may apply to your booking.
Specialist Africa Ltd is a company registered in England and Wales, No. 7024404.