Specialist Africa follows stringent procedures to ensure your personal information is protected and only used by us for the purpose of organising and booking your travel arrangements – we will not sell or pass on your personal data to any parties unrelated to your travel booking.
By registering your details with us, you consent to the collection and use of information in the manner described below. Telephone calls to and from Specialist Africa may be monitored under our quality control procedures and recorded for training purposes.
When do we collect your personal information?
We collect your data in two main ways:
1. We collect personal information, such as your name, address and email address only when you use our website or contact us by telephone to make a booking enquiry, order a brochure, enter a competition, sign up for an e-newsletter or by sending us an email through ‘contact us’. Please note that email is not necessarily secure and sensitive or personal information should never be sent by email. We only use secure forms to collect sensitive data, which can be verified by the ‘padlock’ that can be seen in the bottom corner of the secure page.
2. Data collected automatically will be of a technical nature and will be stored temporarily. This information is used by us to improve our site for the user, but understanding more about the visitor numbers to the site and the types of technology our visitors use. Individual user habits are not identified or used.
This information includes your internet domain, the browser type, country of use, pages visited, date of visit, time on the site and how you sourced our site.
Specialist Africa use “cookies” to collect the information as above and are small files placed on your computer when you visit our website. This data will not be shared with any other computer or third party. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser.
How do we use the Client Information?
We use this information solely for the purpose of communicating with you and providing the services you have requested.
Do we share the Client Information?
Client Information is provided to third parties directly related to and solely for the purpose of providing you the services you requested from us. Third party intermediaries do not store, retain, access or otherwise use your Client Information other than as necessary to provide you with the relevant services. Third party intermediaries include credit card authorisation companies, our suppliers, insurance company, merchandise distributors etc.
Links from our site to the site of any third party advertiser or sponsor, may require your credit card or other personal information to be obtained in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. Specialist Africa has no responsibility or liability for these independent policies and we strongly recommend that you review their privacy policies carefully.
Is your personal data protected?
Your Client Information is password-protected and held on our secure server. We recommend that you do not give your password to anyone and you can change your password if you feel this has been breached.
Can you update my personal information?
Your personal information can be changed in your account by entering your email address you used to register plus your password. If you have forgotten your password, you can access your account by requesting a new password whilst making an enquiry on the site.
Will you be notified of any changes?
We will notify you by email should we decide to use your personal information in a manner that is substantially different from that stated at the time of collection. You will be given the option as to whether or not we can use your information in this manner.